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Gurugram: Gurugram district administration announced the launch of a dedicated WhatsApp Covid-19 helpline to provide citizens access to critical information and a central repository of all Covid-19 resources.
The new helpline has been developed by a group of volunteers and private sector organizations with the support of various departments within the Gurugram district administration.
The helpline is free to use and is available in Hindi and English. Citizens can send ‘Hi’ to the number ‎+91 9643277788 on WhatsApp or click on https://wa.me/919643277788 to directly connect to the helpline.
The helpline is an integrated offering built on the WhatsApp Business API and will directly connect citizens to official sources of information and medical services, thus enabling quick access and helping the administration streamline its relief efforts.
It provides updated information about critical resources in the user’s proximity such as RT-PCR centres and camps, online doctor consultations, status of availability of beds, registering oneself as a COVID-19 patient, care centres and more.
The helpline also has services of MyUpchar, Meddo and Dunzo integrated for the benefit of users. It has been developed by Infobip and Day Technologies are the technology providers, and is enabled by WhatsApp. The initiative has also been supported by The Dialogue and Deepstrat who are providing critical support to DC Gurugram in triaging citizen requests.
Talking about this Dr Yash Garg, Deputy Commissioner & Chairperson, District Disaster Management, Gurugram, Government of Haryana said “This is a service for our citizens in Gurugram. Using this Covid patients and their families can reach out to us for help. We will try and provide the best possible care at home. I also thank partners like WhatsApp for stepping forward and supporting us in building this platform. Any organisation that wants to use this to deliver care to our citizens are most welcome to join us. “
“We remain committed towards ensuring that people have access to authoritative sources of information through our platform. We are thankful to the Govt. of Haryana and the District Administration of Gurugram for giving us the opportunity to support their efforts. We encourage people to access the helpline for latest Covid-19 related information in their city”, said Abhijit Bose, Head of India for WhatsApp.
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